Refund policy

If there is a problem with your product you can contact me by email to discuss a refund or exchange.

lightshadowandink@icloud.com

REFUND POLICIES FOR BOOK VAULT and SPOD:

Refund Policy for Book Vault 

1. Refund Policy for Book Purchases:

  • We do not offer refunds for digital book purchases once the download link has been provided.
  • For physical book purchases, we will provide a refund or exchange for the following reasons:
    • The book is damaged upon delivery.
    • The wrong book is shipped.
    • The book does not match the provided fulfilment information (e.g., incorrect edition, format, etc.).

    Please Note:

    • For any issues not covered by this policy, please contact me on the email bellow and I can raise a ticket with Bookvault on your behalf. 

    Always provide detail of the order number and any images of the damage/defect and BOOK VAULT can  arrange reprinting and sending a new copy.

    As soon as an order is dispatched Bookvault will send a fulfilment notification to my store as well as provide tracking number where applicable.

    IF YOU NEED TO CONTACT BOOKVAULT SEND ME AN EMAIL : lightshadowandink.com

    I can consult their dashboard for updates on the tracking of an order if it applies.

    SPOD will not grant a refund, credit your account, or replace a printed product unless

    • the product was misprinted
    • the product was damaged (excluding damages during delivery)
    • the product does not match the fulfilment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

    SPOD has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to SPOD via email at support@spod.com (SPOD USA) or service-eu@spod.com (SPOD EU) within 30 days of delivery.

    For clarification, SPOD will not grant a refund, credit accounts, or replace a printed product solely because:

    • it was unsatisfactory for any reason (excluding the matching of the provided fulfilment information)
    • the shipping provider did not complete delivery/the delivery was late

    In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

    IF YOU NEED A RETURN OR REFUND SEND ME AN EMAIL WITH ALL THE REQUIRED INFORMATION AND I WILL BE IN TOUCH. Email: lightshadowandink@icloud.com