Refund policy

Updated 16 October 2026

If there is a problem with your order, please email info@lightshadowandink.com with your order number, a short description and, where relevant, a photo. We'll handle it with our print partners for you.

Printed books and merchandise

Our books and merchandise are printed or made to order for you, so we don't offer refunds or exchanges for change of mind.

We will replace the item or refund you if:

  • it arrives damaged;
  • it is misprinted or faulty;
  • you received the wrong item, or it doesn't match your order (for example the wrong edition, format, size, colour or design).

Please contact us within 30 days of delivery so we can arrange a reprint, replacement or refund. You won't need to send a damaged item back unless we ask.

Late or failed deliveries are handled with the delivery company; please email us and we'll help.

Ebooks, audiobooks and downloads

Because digital products are delivered immediately, we can't offer refunds once the download link has been provided, unless the file is faulty or doesn't match what you ordered. If you have trouble downloading, please email us.

Your legal rights (EU and UK customers)

If you live in the EU or UK, you normally have a right to cancel an online purchase of physical goods within 14 days of delivery. This right does not apply to goods made to your specifications or clearly personalised, which can include our print-on-demand items, or to digital content once you've agreed to immediate delivery. Nothing in this policy affects your statutory rights, including your rights when goods are faulty or not as described.

Contact

info@lightshadowandink.com